frequently asked questions
Exhibitor & Attendee
What steps are the HD Expo + Conference and Emerald taking to ensure the safety of the exhibitors and attendees in light of the current circumstances?
The HD team is monitoring the COVID-19 situation daily and following the guidelines set forth by our federal and local governments and health agencies. We are also in close contact with local authorities and our show partners. With the state of the pandemic being so fluid and the event being postponed, we remain cautiously optimistic that we will be able to host our event safely in August. In addition, we are working with other show teams within Emerald who are staging shows ahead of our event to ensure the highest level of control measures and best practices are being implemented. Please read our Preparedness, Prevention & Response Plan Here.
Will I get the same booth space in August 2021 that I committed to for May 2021?
We will have to reconfirm your booth because even though we will still be at Mandalay Bay, our halls are changing with our new dates. Please look out for a link to be sent to you to let us know if you want to contract a booth for HD Expo in August. Your sales representative will then reach out to you with to review the floorplan and confirm the location of your booth space for August.
Are we required to sign a new contract for the August dates?
If you have already signed a contract you will not be required to sign a new one and the rates your initially agreed to will remain unchanged. We will send you a form via email that you will be require to complete to confirm your participation in the August 2021 show.
If I opted to roll my funds from 2020 to 2021, but now I can’t exhibit in Aug, can I get a refund?
If you are unable to participate in the show in August, you can request a refund. Select “Speak to my Account Executive” when completing the form sent and they will contact you and provide assistance.
What deposit is required at this time for the new August dates?
Upon signing of booth contract, a deposit of 50% will be due within 30 days of receipt of invoice. Companies may opt to put down a 10% deposit provided a payment plan is set up with your account executive.
What if I have a payment plan, do the dates need to be revised?
If you are happy with the payment plan dates already agreed to then no further action is required. However, if you’d like to adjust your payments dates, please contact your account executive and they can provide assistance.
If I decide to contract a smaller booth for the August show than what I originally did for the May show, will I be penalized?
You are welcome to downsize your booth if necessary at no penalty. You can also upgrade if you would like to do so as well.
I would like to roll over funds to another event or speak about other options, how do I do this?
Please fill out this form and a sales representative will get back to you shortly. We look forward to speaking with you!
What are the August show hours?
Tuesday, August 24
9:30 am – 6:30 pm (Opening Reception on show floor 4 – 6:30pm)
Wednesday, August 25
9:30 am – 5:00 pm
Are you able to hold a booth for a company without a contract?
During the priority placement process a company can reserve a booth and keep it on hold for 21 days without a contract. After 21 days a signed contract with a deposit will be required to continue to hold the booth.
When will HD attendee registration open?
We will be opening registration in Spring 2021. More details on exact date will be forthcoming.
When will hotels be available to book?
We will be opening housing in Spring 2021. More details on exact date will be forthcoming.
What are the safety protocols that show management will have in place?
We will have extensive protocols in place to protect the health and safety of all participants. While these protocols are subject to change as conditions warrant, are current Exhibit with Confidence cn can be found here.