Mandalay Bay, Las Vegas

May 4 – 6, 2021

frequently asked questions

Attendee

When will I receive my badge?

You will pick up your badge and lanyard onsite at the Will Call Registration counters marked “All Ready Registered? Print Badge Here” inside Bayside Hall E in the South Building. If you need to register onsite or need to make changes to your registration, you can do this onsite at the Registration counters inside Hall E – Bayside.

Sunday, May 3 8:00 am to 5:00 pm
Monday, May 4 8:00 am to 5:00 pm
Tuesday, May 5 8:00 am to 5:00 pm
Wednesday, May 6 8:00 am to 5:00 pm
Thursday, May 7 8:00 am to 5:00 pm
How can I make hotel arrangements?

Click here to book your hotel room through our official housing vendor, onPeak.

Can I register on-site?

You may register onsite, but please note there is a price increase. Click here to see the pricing schedule.

If I need to cancel my registration, will I receive a refund?

No refunds will be made for expo only passes or special event tickets.  Attendee requests for full conference passes will be considered under extreme circumstances only, must be received in writing by March 30, 2021, and are subject to a $40 cancellation fee. No refunds will be given for any registration made after March 30, 2021. Cancellation requests should be emailed to: hospitalitydesign@experient-inc.com. Attendees will be charged the full price to replace lost event tickets.

How do I register?

Click here to visit our registration page.

Where and when is HD Expo next year?

The HD EXPO Show is at the Mandalay Bay Convention Center, 3950 Las Vegas Blvd. South, Las Vegas, NV 89119. The Expo Floor is open on May 4-6, 2021 in Bayside Halls C-F, South Building. 

Are wheelchair and/or scooter rentals available at the Mandalay Bay Convention Center?

Desert Medical is Mandalay Bay’s official Wheelchair & Scooter Rental vendor. Please call Desert Medical for more information on wheelchairs rentals information. Phone: 866-711-9171.

Will food be available during the show?

Mandalay Bay has food concessions located throughout the building.

How do I get to the Mandalay Bay Convention Center if I am driving?

For all guests: Your first hour in self-parking is free*

For expedited exit, keep your parking ticket with you and pay at kiosk prior to returning to your vehicle.

SELF PARKING

Time Price
0 to 60 minutes: No Charge (1st day only)
Over 1 to 2 hours: $9
Over 24 hours: $15 (each addition day or fraction thereof)
Over 4 to 24 hours: $15
Over 2 to 4 hours: $12
Is shuttle service available between my hotel and the Mandalay Bay Convention Center?

There will be no shuttle service.

Can I take photographs during the show?

Photography and video recording are NOT permitted in the exhibit hall except by the Official Show Photographer or an approved Exhibitor Appointed Photographer. A security hotline will be provided to report violators.

Can I bring my child to the show?

NO ONE UNDER 16 YEARS OF AGE IS PERMITTED.

What are the on-site registration hours?
Date Time
Sunday, May 3 2:00 pm to 5:00 pm
Monday, May 4 8:00 am to 5:00 pm
Tuesday, May 5 8:00 am to 5:00 pm
Wednesday, May 6 8:00 am to 5:00 pm
Thursday, May 7 8:00 am to 2:00 pm
How much does it cost to attend?
What are the HD Expo floor hours?
Date Time
Tuesday, May 5 9:30 am – 6:00 pm
Wednesday, May 6 9:30 am – 5:00 pm
Thursday, May 7 9:30 am – 2:00 pm
Where is HD Expo this year?

The HD EXPO Show is at the Mandalay Bay Convention Center, 3950 Las Vegas Blvd. South, Las Vegas, NV 89119. The Expo Floor is open on May 5 – 7, 2020 in Bayside Halls C-F, South Building. 

Exhibitor

Who are HD Expo’s approved Vendors?
Where and when is HD EXPO next year?

The HD EXPO show is at the Mandalay Bay Convention Center, 3950 Las Vegas Blvd. South, Las Vegas, NV 89119. The Expo Floor is open on May 5 – 7, 2020 in Bayside Halls C-F, South Building. 

Are wheelchair and/or scooter rentals available at the Mandalay Bay Convention Center?

Desert Medical is Mandalay Bay’s official Wheelchair & Scooter Rental vendor. Please call Desert Medical for more information on wheelchairs rentals information. Phone: 866-711-9171.

Will food be available during the show?

Mandalay Bay has food concessions located throughout building.

Is parking available at the Mandalay Bay Convention Center?

For all guests: Your first hour in self-parking is free*

For expedited exit, keep your parking ticket with you and pay at kiosk prior to returning to your vehicle. 

SELF PARKING

Time Price
0 to 60 minutes: No Charge (1st day only)
Over 1 to 2 hours: $9
Over 2 to 4 hours: $12
Over 4 to 24 hours: $15
Over 24 hours: $15 (each addition day or fraction thereof)
Is shuttle service available between my hotel and the Mandalay Bay Convention Center?

There will be no shuttle service.

Can I provide samples of food and/or beverages in my booth?

Each exhibitor distributing food and/or beverage samples from their booth must first complete and submit the Mandalay Bay Convention and Visitors Authority Application for Food Preparation within Exhibits form, found in the HD EXPO 2019 Exhibitor Service Manual and submit it to the Mandalay Bay Convention Center as noted on the form.

If sampling of open food or beverage is conducted at a booth, both a hot water hand-washing station and a sanitizing station will be required. A booth may bring hand-washing and sanitizing stations or they are available by submitting an order to Mandalay Bay. If an exhibitor is providing the hand- washing and sanitizing station, please contact the Southern Nevada Health District or refer to their website for the requirements.

The Food Preparation within Exhibits guidelines set forth by the Mandalay Bay Convention and Visitors Authority must be strictly adhered to throughout the show. These guidelines can be found within this manual.

All Fire Safety Regulations, including but not limited to the following, must be strictly adhered to throughout the show:

  • No open flames will be permitted.
  • A 5ABC portable fire extinguisher will be required for each approved device.
  • A type “K” portable fire extinguisher will be required when use of cooking oil is approved.
  • All fire extinguishers must be visible within the booth.

Please direct any questions regarding food and/or beverage sampling, food preparation within exhibits guidelines, or fire safety regulations to the Mandalay Bay Convention Center @ 885-408-1349 or www.mandalaybayexhibitorservices.com

What other opportunities are available for promoting my company?

Please contact your sales department representative.

Keeli Schmidt | Sales Manager
Phone: 770.291.5433 | Cell: 770.687.9713
Email: keeli.schmidt@emeraldexpo.com
Territory: Key Accounts, FL, International (excluding Canada)

Jana Roesch | Account Executive
Phone: 770.291.5604 | Cell: 770.687.0644
Email: jana.roesch@emeraldexpo.com
Territory: AL, CT, DE, GA, IN, KY, MA, MA, MD, ME, MI, MS, NC, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV, Canada

Kari Nylund | Account Executive
Phone: 770.291.5513 | Cell: 770.687.9710
Email: kari.nylund@emeraldexpo.com
Territory: AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

Nicole Panzeca | Sales Representative
Phone: 513.964.1789
Email: nicole.panzeca@emeraldexpo.com

What is a Show Directory listing and how do I make sure my company is listed properly?

A Show Directory listing is the contact information and product categories that will be published both on the HD EXPO website and in the printed Show Directory. It’s a key tool in telling the attendees about your company before, during and after the show. The final deadline for entering your information to be included in the printed Show Directory is Monday, March 23, 2020.
In order to be listed in the Show Directory, go to A2Z and log into your profile. Upon contracting for exhibit space, you will receive a Welcome E-mail with information about the system and log-in information.

How do I get an International Visa letter of invitation?

Visa letters can be requested during the registration process. If you are having trouble securing your Visa letter, please contact hospitalitydesignexh@experient-inc.com.

Can I register on-site?

You can register on-site at the Hall E entrance of South Building.

How do I register my exhibitor booth personnel?
When will I receive my badge?
Date Time
Sunday, May 3 8:00 am to 5:00 pm
Monday, May 4 8:00 am to 5:00 pm
Tuesday, May 5 8:00 am to 5:00 pm
Wednesday, May 6 8:00 am to 5:00 pm
Thursday, May 7 8:00 am to 2:00 pm
How can I make hotel arrangements?

Click here to book your hotel room through our official housing vendor, onPeak.

How do I find out my booth number and/or where I am located on the show floor?

Please contact your sales department representative or view our current floor plan.

Keeli Schmidt | Sales Manager
Phone: 770.291.5433 | Cell: 770.687.9713
Email: keeli.schmidt@emeraldexpo.com
Territory: Key Accounts, FL, International (excluding Canada)

Jana Roesch | Account Executive
Phone: 770.291.5604  | Cell: 770.687.0644
Email: jana.roesch@emeraldexpo.com
Territory: AL, CT, DE, GA, IN, KY, MA, MA, MD, ME, MI, MS, NC, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV, Canada

Kari Nylund | Account Executive
Phone: 770.291.5513 | Cell: 770.687.9710
Email: kari.nylund@emeraldexpo.com
Territory: AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

Nicole Panzeca | Sales Representative
Phone: 513.964.1789
Email: nicole.panzeca@emeraldexpo.com

What insurance coverage do I need and who should be listed as additional insured?

ALL EXHIBITORS ARE REQUIRED TO SECURE GENERAL LIABILITY INSURANCE AND CARRY PROOF OF INSURANCE TO SHOW SITE! You must submit your insurance documents online. Click here, to see information.

How do I find out if my booth meets all regulations?

Exhibitors should first reference the booth guidelines for your type of booth and the Hanging Sign & Graphics Guidelines (if you qualify and will have a hanging sign) in the HD EXPO 2020 Exhibitor Service Manual. If you still have questions, please contact Derrick Nelloms, Operations Manager, at 770.291.5452 or derrick.nelloms@emeraldexpo.com and Jenn Finn, Operations Manager, at 770.291.5511 or jennifer.finn@emeraldexpo.com

Please note that the HD EXPO 2019 Show is a Cubic Content show. Please reference the Booth Guidelines in the HD EXPO 2020 Exhibitor Service Manual.  to ensure your booth meets these guidelines.

Can I have a hanging sign over my booth?

Only exhibitors in island, split island, and peninsula booths that are 400 square feet or larger may have a hanging sign over their booth. Freeman will hang all signs both inside the exhibit hall. For more information on the regulations pertaining to hanging signs, please refer to the Hanging Sign & Graphics Guidelines in the HD EXPO 2020 Exhibitor Service Manual.

What equipment and services are included with my booth?

Basic Rental Space. Please contact Freeman to order booth items. If you need assistance with FreemanOnline, please call our Customer Support Center at (888) 508-5054

How do I order items for my booth (i.e., carpet, electrical, furniture)?

If you need assistance with FreemanOnline, please call our Customer Support Center at (888) 508-5054

Where can I find the HD EXPO Exhibitor Service Manual?

The HD EXPO 2020 Exhibitor Service Manual can be found online. If you have any questions about the HD EXPO Exhibitor Service Manual, please contact Derrick Nelloms, Operations Manager, at 770.291.5452 or derrick.nelloms@emeraldexpo.com and Jenn Finn, Operations Manager, at 770).291.5511 or jennifer.finn@emeraldexpo.com

Can I set up my own booth?

As an Exhibitor you may choose to utilize your own personnel to set up and dismantle your exhibit. If full-time company personnel are utilized to set an exhibit, they should carry positive company identification, such as a medical identification card or payroll stub. You may hire Freeman to act as your Exhibitor Appointed Contractor (EAC) to perform this work. You may hire an Exhibitor Appointed Contractor (EAC) to perform this work. All EAC’s must have the appropriate credentials submitted to Show Management and the facility

Can I use my own dolly/hand truck and move my stuff in to my booth?
  • As an exhibitor you may “hand carry” material. Hand carry is defined as small items such as cartons and packages that an exhibitor is able to carry.
  • Any mechanical assistance is limited to a small dolly.
  • The assistance of any motorized device or pallet jack is not permitted.
  • When exhibitors choose to “hand carry” they may not access designated material handling areas.
  • Must use specified exhibitor hand carry areas or main entrance of the facility.
  • In all other circumstances items should be considered material handling.

In no circumstance is any exhibitor authorized to use Freeman material handling equipment for any purpose.

What is the Marshaling Yard and why do I have to go there?

The address to the marshaling yard is: 6555 West Serene Avenue Las Vegas, NV 89139. All delivering carriers must check in at the marshaling yard prior to delivering to the facility. Drivers must check in no later than 2:30 p.m. on the target move-in date to be off-loaded. Please be advised that certified weight tickets are required when checking into the marshaling yard. For your convenience, Freeman has available a full-size certified scale at the marshaling yard. If your driver has valid certified weight tickets, Freeman will accept these tickets and your driver will not have to scale at the Freeman marshaling yard. All carriers will be assigned an unloading number according to driver check-in time. Please call automatic Marshaling Yard directions at 702-263-4183.

Where do I ship my booth materials?

Advance Warehouse shipping address:
Exhibiting Company Name / Booth # ____________
HD Expo 2020
C/O FREEMAN
6675 W Sunset Rd
Las Vegas, NV 89118
FREEMAN will accept crated, boxed or skidded materials beginning April 10, 2020 at the above address. Materials arriving after April 27, 2019 will be received at the warehouse with an additional after deadline charge. Warehouse freight will be delivered prior to exhibitor set up. Warehouse receiving hours are 8:00 a.m. – 3:30 p.m., Monday – Friday. Drivers must check in no later than 3:30 p.m. in order to be off-loaded on arrival date. If required, provide your carrier with this phone number: (702) 579-1700.

Showsite shipping address:
Exhibiting Company Name / Booth #____________
HD Expo 2020
C/O FREEMAN
Mandalay Bay Convention Resort
3970 Las Vegas Blvd S
Las Vegas, NV 89119
FREEMAN will receive shipments at the exhibit facility beginning May 2, 2020. Shipments arriving before this date may be refused by the facility. Any charges incurred for early freight accepted by the facility will be the responsibility of the exhibitor. If required, provide your carrier with this phone number: (702) 579-1700.

When can we break down our booth?

View the full move-out schedule for HD Expo + Conference here.

For more information and helpful hints on post show procedures and move-out please go to Post-Show FAQ.

What are the HD EXPO floor hours?
Date Time
Tuesday, May 5 9:30 am – 6:00 pm
Wednesday, May 6              9:30 am – 5:00 pm
Thursday, May 7 9:30 am – 2:00 pm
When do my crates and skids need to be clear from the show floor?

Dismantle and Move-out Information

• Freeman will begin returning empty containers as soon as the aisle carpeting is removed from the exhibit floor. The entire process will take approximately 8 hours.

• All exhibitor materials must be removed from the exhibit facility by Saturday, May 9, 2020 at 12:00 p.m. Any materials remaining in the facility will be re-routed via Freeman’s choice or returned to warehouse to await disposition at exhibitor’s expense.

• To ensure all exhibitor materials are removed from the exhibit facility by the Exhibitor move-out deadline, please have all carriers check-in by Saturday, May 9, 2020 at 9:00 a.m.

 

Where is HD EXPO this year?

The HD EXPO Show is at the Mandalay Bay Convention Center, 3950 Las Vegas Blvd. South, Las Vegas, NV 89119. The Expo Floor is open on May 5 – 7, 2020 in Bayside Halls C-F, South Building. 

When can we move into our booth?

View the full move-in schedule for HD Expo + Conference 2020 here.

Does HD EXPO have a “clean floor policy”?
This will allow our General Service contractor and our cleaning contractor sufficient time to complete the laying of the aisle carpet and the overall cleaning of the exhibit hall as well as provide exhibitors the space to complete their booth set up by keeping aisles clear.
 
Tuesday, May 5 morning between 8:00 am and 9:25 am are intended for exhibitors to tweak and fine-tune their exhibits. Exhibitors and display houses may continue working on product displays and focus on exhibit lighting until show opening. Freight deliveries will be limited to product and small packages only.
 
If your target date is Saturday, May 2, or Sunday, May 3 (8:00 am targets) your crates and skids must be tagged with empty labels for removal from the hall on Sunday, May 3 at 5:00 pm. If your target date is Sunday, May 3 (1:00 pm targets) or Monday, May 4, your crates must be tagged with empty labels on Monday, May 4 by 5:00 pm.
 
*All crates and skids must be tagged and removed from the exhibit floor no later than, 5:00 p.m. Monday, May 4, 2020.There will be no exceptions to this policy. Crates without empty or access storage stickers will be tagged by the area floor managers or the General Contractor and removed from the exhibit hall – whether full or empty. Exhibitors may request product to be returned to the booth(s) at the exhibitors’ expense but depending on where they are located; it may or may not be possible to access the rates prior to move-out

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